Our
Policies

Heavy on the Chai INC. is a black woman-owned small business created from love, and at a time, our world is in chaos. In November of 2021, I left a healthcare practitioner career of over 20 years to move back to California after relocating to Dallas, TX, as a career decision; however, after my last two years of isolation during the COVID pandemic. Part of the push to move back to California was to provide care for my aging parents and family. During that isolation, I had time to think, dream, and promise that I would bet on myself and other women like me if I survived. I created this store built from hope!

WE OFFER FREE SHIPPING ON ORDERS OVER $150! Shipping Rates: Standard Shipping: $9.99

Expected Shipping turnaround time: Standard shipping from placing an order to arriving at the customer is 5-7 days, excluding holidays, sales, and weekends.

We are NOT responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. You can track your parcel by creating a free account on our website or via USPS with the tracking number emailed to you.

WE ARE NOT RESPONSIBLE FOR PACKAGES  LOST IN THE MAIL OR ANY OTHER PROBLEMS NOT FAULTED TO US! ONCE YOUR STATUS IS DELIVERED, WE ARE NOT RESPONSIBLE. 

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Please Note: The time it takes to receive items includes processing + shipping transit time. For example, choosing a Next Day Shipping service does not guarantee you will receive it the day after you place your order. Therefore, it would be best if you still allowed time for the order to process. 

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We currently DO NOT offer refunds on any items. However, we will gladly accept an item for store credit IF APPLICABLE/ACCEPTABLE.  

Store credit only within 14 days of receipt. Unfortunately, if 14 days have gone by since you received your purchase, we cannot offer you a store credit. Additionally, there are no refunds, returns, or exchanges on sale items, sunglasses, or earrings.

To be eligible for a return, you must return your item in the same unused and unworn condition in which the item was received (with tags attached - we cannot accept a return if tags have been removed) 

Start your return process here: admin@heavyonthechai.com. Once the request is received, you will be given a return address to ship your item. Please note that you will be responsible for the return shipping, and your store credit will be issued less shipping cost, as the shipping cost is non-refundable.

Once we receive and review your return, we will do as much as possible to issue your store credit for the purchase amount. Your store credit will be sent/issued via the same email address used to make your purchase and valid for 180 days.
 

Please reach out to admin@heavyonthechai.com with any questions or concerns.

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This post/ blog/ website contains affiliate links, so we may earn a small commission when you make a purchase through links on our site at no additional cost to you.

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, we collect the personal information you give us as part of the buying and selling process, such as your name, address, and email address.
When you browse our store, we automatically receive your computer's internet protocol (IP) address to provide information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.
 

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
Let's ask for your personal information for a secondary reason, like marketing. Then, we will ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?
If you change your mind after you opt-in, you may withdraw your consent for us to contact you for the continued collection, use, or disclosure of your information, at any time, by contacting us at admin@heavyonthechai.com or mailing us at: the address supplied.

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
 

SECTION 4 - WIX

Our store is hosted on Wix. Inc., which provides us with an online e-commerce platform to sell our products and services to you. Your data is stored through WIX data storage, databases, and the general WIX application. In addition, they store your information on a secure server behind a firewall.
 

Payment:
Suppose you choose a direct payment gateway to complete your purchase; WIX stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
PCI-DSS requirements help ensure our store and its service providers' secure handling of the credit card information.
For more insight, you may also want to read Shopify's Terms of Service or Privacy Statement here.
 

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their privacy policies regarding the information we must provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies to understand how these providers will handle your personal information.
In particular, remember that certain providers may be located in or have facilities in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
For example, if you are located in Canada, your transaction is processed by a payment gateway located in the United States. As a result, your personal information in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
 

SECTION 6 - SECURITY

We take reasonable precautions to protect your personal information and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
 

SECTION 7 - COOKIES

Here is a list of cookies that we use. We've listed them here to choose if you want to opt out of cookies or not.
_session_id, unique token, sessional, Allows storing WIX information about your session (referrer, landing page, and likewise).
_WIX_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider's internal stats tracker to record the number of visits
_WIX_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for two weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
 

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.
 

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. Suppose we make material changes to this policy. In that case, we will notify you that it has been updated to know what information we collect, how we use it, and under what circumstances if any, we use and disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or want more information contact our Privacy Compliance Officer at admin@heavyonthechai.com.
 

TEXT MARKETING NOTIFICATIONS
By subscribing to Heavy on the Chai Inc. text notifications, you agree to receive automated marketing text messages about our products and services at the phone number you provided when you subscribed. The news may be sent via an automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out. You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.

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